All products returned must be in unused, undamaged condition in the original packaging. For all returns, call us at 423-422-2144 with details regarding the reason for your return. Once we respond and authorize the return, we will generate a Return Authorization code to be written on the return package.
Ship product in its original condition to the address we supply. Verify the return address prior to shipping the product. All returns should be shipped first class mail only with delivery confirmation so you can track your package and confirm that is has been delivered. Customer is responsible for shipping costs.
Also, please enclose the name and email address of the purchaser so we can process the refund quickly and easily. Please note that you are responsible for the return until we receive it. Returns will not be accepted unless authorized by customer service first.
Returns will not be accepted after 30 days from the date of purchase. If Breezeway is returned and tested working properly with no issues a 40 dollar restock fee is deducted from the refund. All other products have 10% restock fee if there are no working defects. Placing an order means you have agreed to these terms prior to ordering.
Refused Shipments or Returned Used/Unused Merchandise
If a customer refuses delivery or chooses to return an order within 30 days of receipt for any reason you will be subject to shipping costs of their choice. If you feel you have ordered the wrong part, or simply changed your mind about purchase please accept shipment, contact us first as shown above and return the product as stated above.